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Noticeboard

The Practice will be closed on Thursday 12th September 2019 for staff training from 12.30 until 2pm. Lines will be answered on an emergency service only.

The Practice will be closed for Gold Cup Weekend on Friday 21st September  and Monday 23rd and will reopen as on Tuesday 24th September at 8.25 am.

The Practice is holding a Coffee Morning in aid of McMillan Cancer Support on Tuesday 1st October 2019 at 10am. Everyone welcome for tea and cake.

The next PPG meeting will be held on Tuesday 12th November 2019 at 6pm everyone welcome.

Patient Survey on Services at Dalblair Medical Practice 2019 - Patient Survey


Notice: The Practice are going to be introducing a text messaging service to remind patients of their appointments.  Details to follow.

If you do not wish to receive Text Messages about appointments please speak to a member of the Administration Team and they will guide you through the process.

Practice Policies

Confidentiality & Medical Records

Locked blue folder

The practice complies with General Data Protection Regulations. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Abusive Behaviour

All staff have the right to courteous and polite behaviour from all patients.

We have a Zero Tolerance policy and if a patient becomes violent or abusive to the Clinical Staff, the Practice Staff or any person present within the Practice premises or boundaries the GPs will have no other option but to remove the patient / or patient’s from their list. If the behaviour is of an abusive or threatening nature there will also be the possibility of Police intervention. You must also be aware that the premises are monitored by CCTV.



 
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