Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Within the Practice we have a Phlebotomist who is able to take blood from patients. This is done within specific clinics in the morning to allow the bloods to be transported to the Laboratories for analysis within a reasonable period of time on the same day. Because they work in a medical environment, phlebotomists have strict guidelines that must be adhered to when collecting blood samples from patients. These bloods are taken normally for specialised clinics run within the Practice such as Diabetic; Cardiac etc these clinics are normally run by the Practice Nurse. GP’s can also request the Phlebotomist to take blood samples for monitoring purposes, they will have discussed this requirement with the patient during an appointment you have had. It must be understood that although the Phlebotomist take blood for analysis it is the GP’s that make any decisions regarding the results or any treatment required.