Noticeboard

Pharmacy opening times 17-20th September - Pharmacy Opening Times

The surgery will be closed for the local holiday on Friday 17th September and Monday 20th September.

Please see below the link to the Scottish Government website for information on how patients can now access their vaccination status without the need to contact their GP Practice.

https://www.gov.scot/news/covid-19-vaccination-status-scheme-launches/

Patients will be able access their Covid-19 Vaccination status online, by logging on to www.nhsinform.scot/covid19status.  For those patients unable to access the information online they can call the freephone Covid Status helpline to request their vaccination status which will be sent to them in the post.  The Freephone number is 0808 196 8565.

Patient satisfaction questionnaire

We would be grateful if you would complete this questionnaire about your visit/telephone consultation at the Practice today.  Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.

Please forward the completed questionnaire to Clinical_Practice_DalblairMedicalPractice_80077@aapct.scot.nhs.uk.

General information on the Covid-19 vaccine is available here.

Practice Policies

Confidentiality & Medical Records

Locked blue folder

The practice complies with General Data Protection Regulations. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Abusive Behaviour

All staff have the right to courteous and polite behaviour from all patients.

We have a Zero Tolerance policy and if a patient becomes violent or abusive to the Clinical Staff, the Practice Staff or any person present within the Practice premises or boundaries the GPs will have no other option but to remove the patient / or patient’s from their list. If the behaviour is of an abusive or threatening nature there will also be the possibility of Police intervention. You must also be aware that the premises are monitored by CCTV.



 
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