We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do.
We endeavour to provide a first class service at all times but sometimes things go wrong and our service may fall below our expected levels.
We pledge to:
- Have a culture of openness and honesty at all levels
- Inform patients in a timely manner when safety incidents have occurred which may affect them
- Provide a written and truthful account of the incident, explaining any investigations and enquiries made
- Provide a written apology
- Provide support if you are affected directly by an incident.
Information leaflets
What it means for you
What it means for you easy read
What happens when things go wrong
What happens when things go wrong easy read
For further information on Duty of Candour please contact the Practice.
Duty of Candour Annual Report 2018-2019
Duty of Candour Annual Report 2019-2020
Duty of Candour Annual Report 2020-2021
Duty of Candour Annual Report 2021-2022
Duty of Candour Annual Report 2022-2023
Duty of Candour Annual Report 2023-2024